About this policy

Inverkip Hotel is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website (www.Inverkip.co.uk).
  • you make a booking on our website.
  • you make an employment or service enquiry through our website by accessing the email link.

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy. We collect, use and retain Personal Information about you only to the extent that is reasonably required to conduct our business effectively.

Ensure you understand this policy in its entirety and take your time to read it.

Who are we?

  • Inverkip Hotel is a restaurant & hotel based in Inverkip
  • Our registered address is: Inverkip Hotel, Main St, Inverkip, PA16 0AS

How do we collect information from you?

We collect information from you:

  • when you make a room or restaurant booking. We use ResDiary to accept and process restaurant bookings. We use Eviivo to accept and process hotel room bookings. Please see section titled “How and where do we store data?” for more information about the third party software we use to process bookings.
  • when you visit our restaurant and/or hotel (preferences, allergies etc.).
  • make an enquiry. There is no contact form on our website, therefore all enquiries are sent to our email servers. We delete all emails once we have no business reason to keep them, or every three years, whichever timeframe is less.

What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a room or dinner booking. We will collect this information so we can fulfil your booking request and you may dine and/or stay at our venue.

When you make a room and/or hotel room booking:

Inverkip Hotel collects information such as:

  • title
  • name
  • e-mail address (used for booking confirmation and post-dining feedback emails)
  • home or work address
  • billing information (currently limited to Eviivo: compliant with the Payment Card Industry security standard (PCI-DSS Level 1).
  • telephone number
  • company name
  • dietary requests
  • marketing preferences (whether you opt-in or opt-out)

When you dine at Inverkip Hotel:

Inverkip Hotel collects information such as:

  • marketing responses (where applicable)
  • survey responses
  • current and past restaurant reservation details

When you access our website:

A nugatory amount of data is automatically collected by our web server access log records. Access log records collect and store information based on IP addresses and access request date/time. We host our website on Namesco servers. Namesco is fully compliant with Data Protection laws, although the basic information they store is not user-specific and cannot be used to identify an individual. We have never had reason to access these logs as we use Google Analytics performance cookies to display more advanced access and usage data in a user-friendly dashboard which we (and our web agency) can more easily interpret.

We use Google Analytic cookies to gather and display information relating to

  • device type (e.g. mobile, computer, tablet)
  • operating system
  • browser type
  • browser information (e.g., type, language, version)
  • domain names
  • access times and dates
  • location (country + city/town)
  • referring website addresses

All data gathered, processed and displayed by Google Analytics cookies is randomised and can never by traced to an individual.

Careers:

You may submit your CV if you’re interested in working for us to hello@inverkip.co.uk This information may include:

  • personal details
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. We delete all emails and attachments once we have no business reason to keep them, or every three years, whichever timeframe is less. Please email hello@inverkip.co.uk if you would no longer like us to hold your records at any time.

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Send you service emails (booking confirmation and post-dining feedback).
  • Improve our products and services.
  • Send marketing communications if you have opted in to receive them.
  • We may use the information to customise the website according to your interests.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf.  These service providers are limited to Names.co.uk to host our website; ResDiary and Enviivo for the provision of online restaurant and hotel room bookings respectively. ResDiary & Eviivo both uses cookies to gather information about you, please see the section below titled “How and where do we store data” for more information.

We do not host any further third party website content such as imagery hosted on CDNs or embedded social or video content which could use their own cookies to gather data about you.

You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.

Our website agency has access to our Google Analytics Dashboard, but no other data.

How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.

Emails

When you send an email to the email address displayed on our website, we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

123 Reg Ltd provide our email server, data sent via email is stored in their Leeds data centre. 123 Reg use international web partners to filter emails for spam and viruses, but these partners do not store any email content. You can find their Privacy Policy here.

Namesco

A nugatory amount of data is automatically collected by our web server access log records. Access log records collect and store information based on IP addresses and access request date/time. We host our website with Namesco who are fully compliant with Data Protection laws, although the basic information they store is not user-specific and cannot be used to identify an individual. We have never had reason to access these logs as we use Google Analytics performance cookies to display more advanced access and usage data in a user friendly dashboard which we can more easily interpret.

ResDiary

As discussed in this Privacy Policy we use third party software, ResDiary, to process restaurant reservations. ResDiary is fully compliant with GDPR regulation and has released many features to offer users enhanced control of what information is processed about them. ResDiary data is stored securely in data centres managed in the UK by Rackspace. View ResDiary’s GDPR hub for more information about GDPR compliant data control features. At this time (2018-), we do not use ResDiary to collect financial information. ResDiary use their own cookies to gather essential data about you. You can read more about their cookie policy here. You can turn-off cookies in your browser settings although this may affect the performance of the software we use on our website.    

Evvivo

Hotel room booking data is stored on a secure database operated by our booking manager EviivoEviivo. This database is fully compliant with the GDPR Data rules. Neither Inverkip Hotel or Eviivo will transfer any personal data to any other party if it is not part of the booking process. Eviivo is fully GDPR compliant. They are Level 1 PCI Compliant and all the data is stored correctly. They have a Designated Data Protection Officer. Eviivo use their own cookies to gather essential data about you. You can read more about their Privacy & Cookie policy here. You can turn-off cookies in your browser settings although this may affect the performance of the software we use on our website.    

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at hello@inverkip.co.uk.

You have a right to request a copy of the personal information that Inverkip Hotel holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: hello@inverkip.co.uk

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods: 36 Months

Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies for the following purposes:

  • Performance and analytics: We use Google Analytic (tag manager) cookies to help us analyse how our web pages are being accessed and used. We also use cookies to provide insights such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
  • Third Parties: Third Party services may use cookies to help you sign into their services from our services. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

Opting Out

You can set your browser to not accept cookies, but this may limit your ability to use the third party services on our website.

What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

Changes to this statement

Inverkip Hotel will occasionally update this Privacy Policy to reflect company and customer feedback. Inverkip Hotel encourages you to periodically review this statement to be informed of how Inverkip Hotel is protecting your information. This policy was last updated in June 2018.

Contact Information

Inverkip Hotel welcomes your comments regarding this Privacy Policy. If you believe that Inverkip Hotel has not adhered to this Privacy Policy, please contact us at hello@inverkip.co.uk. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.